Refund Policy – Legwow
1. Introduction
At Legwow, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. This policy outlines your rights and the steps you need to take.
2. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
• Must be unused and in the same condition as received.
• Must be in its original packaging.
• Must be returned within 30 days of receiving the item.
• Proof of purchase or order confirmation must be provided.
3. Non-Returnable Items
Certain items are not eligible for return, including:
• Perishable goods such as food, flowers, or personalized items.
• Health and personal care items.
• Gift cards and downloadable software products.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
• Approved Refunds: The refund will be processed within 7–10 business days to your original payment method.
• Late or Missing Refunds: If you haven’t received a refund, please check your bank account, then contact your bank or credit card company. If further assistance is needed, contact us at contact@legwow.shop.
5. Exchanges
If you need to exchange an item due to defects or damages, please email us at contact@legwow.shop with images of the item, and we will arrange a replacement.
6. Shipping Returns
To return your product, mail it to:
Legwow, 246A High Rd, Harrow HA3 7BB, United Kingdom
• Customers are responsible for return shipping costs.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping may be deducted from your refund.
7. Cancellations
Orders can be canceled within 24 hours of purchase. If your order has already been processed or shipped, a return must be requested instead.
8. Contact Information
For any further inquiries regarding returns and refunds, contact us at:
• Email: contact@legwow.shop
• Phone: +447788181901
• Address: 246A High Rd, Harrow HA3 7BB, United Kingdom
